Using WhatsApp AI without losing the human touch

People worry that an AI assistant will make their business feel cold. Done right, it does the opposite.

Let the assistant handle the repeat stuff: prices, opening hours, delivery areas, order status. That's most messages for most businesses.

Then make sure anything sensitive goes to a real person. Complaints, big orders and special requests should land with your team quickly.

Finally, teach it your tone. If you greet customers warmly, it should too. The goal is quicker replies, not robot replies.